Outsourced Contact Centre ISO Certifications
Outsourcing your business call answering services means entrusting a third party with your customer data. At Lemon Contact Centre, we prioritise data security with robust expertise, technical controls, and compliance measures to ensure your information remains protected, confidential, and handled with the highest standards of security.
We comply to the highest contact centre standards
We have committed to achieving and retaining international standards so you can be assured of the quality of our call centre service and that your data is safe with us. ISO certifications awarded by a UKAS auditor are easily recognisable by the national accreditation symbol - the UKAS Crown and Tick.
Why is ISO certification for Call Answering important?
Here at Lemon Contact Centre, we believe that call centres should adhere to the international standards set by the International Organisation for Standardisation (ISO). This means we have to adhere to standards in areas such as quality management (ISO9001) and information security (ISO27001).
The certification process for these ISO standards is rigorous and involves a series of internal and external surveillance audits, with the certification being valid for a three year cycle. In the UK, the United Kingdom Accreditation Service (UKAS) is the sole appointed body by the UK Government to provide accreditation to certification bodies and, therefore, a certification from a UKAS accredited auditor is considered the gold standard.
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