Outsourced Contact Centre and Business Support
Lemon delivers structured, UK-based contact centre and business support as a strategic extension of your organisation, enhancing customer experience, strengthening operational capability and enabling scalable growth without increasing fixed cost. From customer contact and digital channels to defined business process services, we provide accountable, measurable delivery within clear governance frameworks and defined service standards.
UK Contact Centre Services and Structured Business Process Outsourcing
Established in 2003, Lemon is one of the UK’s leading outsourced contact centre providers, delivering scalable customer contact services from our 24/7 UK-based operation in the North East. Alongside our award-winning contact centre, we offer a portfolio of business process outsourcing services, enabling organisations to consolidate customer contact and operational functions within a single, accountable outsourcing structure.
Strategic Outsourced Contact Centre and Business Support
Lemon delivers structured outsourced contact centre services directly through our UK-based operation, alongside broader business process support delivered through a controlled partner network. Together, this provides resilient, scalable infrastructure that enhances customer experience, strengthens operational control and reduces internal cost pressure.
From managing customer contact and digital channels to supporting defined operational workflows, we provide consistent, measurable service delivery within a governed and accountable framework.
Scalable Delivery. Measurable Performance.
Our outsourced services operate under defined service levels, agreed KPIs and transparent reporting. Structured onboarding and documented processes provide a controlled framework for consistent, accountable delivery aligned to your operational objectives.
This approach enables organisations to consolidate customer contact and selected operational functions with one accountable partner, reducing complexity while maintaining visibility, compliance and measurable service standards.
Certified, Secure and AI-Enabled
Since 2003, Lemon has delivered outsourced services within structured governance frameworks designed to protect data, maintain consistency and ensure operational accountability. Our contact centre operation is certified to ISO9001 and ISO27001 standards and operates within a PCI-DSS compliant environment, providing defined controls around information security, quality management and regulatory compliance.
Within the contact centre environment, an AI-powered quality framework enhances oversight, consistency and continuous improvement. Intelligent monitoring and analytics provide real-time performance insight and compliance visibility, supporting proactive management and measurable service standards. This structured approach combines technology-led oversight with experienced UK-based professionals at the centre of every customer interaction.
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24/7 Availability UK based Bespoke service