Call Answering & Outsourced Contact Centre Services

An award-winning, AI-enabled UK contact centre combining intelligent technology with experienced human operators to deliver seamless 24/7 business call answering and multi-channel customer support.

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Award-Winning 24/7 UK Call Handling from £1.75 per Hour

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Established in 2003, Lemon Contact Centre is one of the UK’s leading outsourced AI-enabled contact centre partners, delivering cost-effective, scalable 24/7 call answering and outsourced call centre services. Our flexible bureau model allows you to pay only for the time you use, seamlessly managing peaks, troughs and out-of-hours demand, while dedicated FTE teams provide ring-fenced resource and greater operational control for larger or more complex contracts.

D Business Call Answering Inbound & outbound customer service solutions using our state of the art 24/7 contact centre
Email services Email Management We can take the strain off by managing your customer emails, so you can focus on core tasks
Web chat Web Messaging Allow us to handle your web messaging and provide an awesome customer experience online, everytime
Sms solutions SMS & Messaging Apps SMS, WhatsApp, Facebook Messenger, X and Instagram - we’ve got you covered
Lemon Contact Centre operators wearing headsets for call handling

AI-Enabled 24/7 Customer Service Outsourcing

As an award-winning UK contact centre partner, Lemon delivers 24/7 outsourced customer service solutions designed to scale with your business. Whether you require cost-effective call answering or dedicated FTE teams, we provide flexible, secure and performance-driven contact centre services.

Trusted since 2003, our AI-enabled contact centre combines experienced UK-based operators with intelligent quality monitoring and real-time performance insight. Backed by ISO certifications and PCI-DSS compliance, we give businesses the confidence to outsource without compromising control, visibility or customer experience.

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Lemon Contact Centre operator wearing headset for call handling Portrait of a woman working in customer service at a call center
A fresh, dynamic approach to call management. We’re here to help your business with our bespoke contact centre solutions

AI-Enabled Outsourced Contact Centre Solutions

A call answering service is an outsourced solution that manages incoming calls and digital interactions on behalf of your business. At Lemon, we offer two scalable models. Our bureau shared-agent model provides a highly cost-effective approach to managing variable call volumes. For more complex requirements, we provide dedicated FTE teams offering ring-fenced resource and greater operational control. This flexible structure allows us to support both growing SMEs and larger multi-site organisations.

Our AI-enabled outsourced contact centre is underpinned by ISO9001 and ISO27001 certifications and PCI-DSS compliance. We also integrate AI-assisted monitoring and analytics within our quality framework, enabling real-time call analysis, compliance oversight and performance insight. AI strengthens consistency, reporting and continuous improvement, while experienced human operators remain at the centre of every interaction.

What size of business can Lemon support?
Lemon supports SMEs through to larger multi-site organisations. Our bureau model allows smaller businesses to access professional 24/7 call answering without the cost of a full in-house team, while our dedicated FTE model supports higher volumes and more complex outsourced contact centre requirements.
How do you use AI within your contact centre operations?
Lemon integrates AI-assisted tools within our contact centre platform to enhance quality, insight and operational efficiency. AI supports call analysis, trend identification and quality scoring, helping us monitor compliance, improve first-call resolution and identify service improvements.
How quickly can you mobilise an outsourced contact centre service?
Our standard mobilisation period is approximately four weeks. This includes process mapping, system configuration, operator training and testing to ensure a smooth launch. Where required, mobilisation can be expedited for urgent outsourcing projects.
How do you assure quality across your outsourced contact centre services?
We operate under an ISO9001-certified Quality Management System and use a structured Quality Framework supported by call recording, performance monitoring and AI-enhanced quality assurance tools. Regular reporting and account reviews ensure standards remain aligned with your SLAs and business objectives.
How is outsourced contact centre pricing structured?
Our bureau service is typically priced per minute, making it cost-effective for lower or variable call volumes. For higher volumes or dedicated resource requirements, we provide an FTE model priced per hour, giving you consistent, ring-fenced operator support.
How do you guarantee data security and compliance?
Data security is fundamental to our service. Lemon operates under an ISO27001-certified Information Security Management System and is PCI-DSS compliant for secure payment handling. All calls are recorded, systems are access-controlled, and processes are externally audited to ensure compliance with UK GDPR and industry standards.

Speak to our contact centre specialists today to discuss your customer service requirements

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Customer service outsourcing solutions. Get in touch today!

24/7 Availability UK based Bespoke service

0800 612 7595

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For fresh outsourcing ideas, talk to us today.

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