Privacy Policy
Last Issued: 23 February 2024
Overview
In this Privacy Statements the terms, 'we' or 'us' is Lemon Contact Centre.
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number Z3522971.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
Statement
What information we collect
We process personal information which you give us:
As a customer to provide you with the Business Process Outsourcing services you have requested for yourself and/or your customers
Whilst servicing your account in writing or over the phone
If you request information or assistance from us
whilst visiting our website
What personal information we process
This may include:
Full names, email addresses, job titles, telephone numbers, company name, company address, company website, social profiles and IP address, any other information required to manage your service, or any information which is disclosed to us throughout our relationship.
The name, address, email address, telephone numbers of your customers where we are providing services on your behalf and any other personal information they may disclose.
Additionally, anonymous information about your computer and network’s hardware and software and approximate geographic location is collected in order to provide general information regarding the use and users of the website.
Special Categories of Personal Data
Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected (e.g. ethnicity or biometrics).
We will process sensitive classes of information that may include physical or mental health details, racial or ethnic origin, religious or other beliefs and trade union membership where you or your customers have voluntarily provided this information to us and have agreed that we can use this information to deliver products and services to them on your behalf. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your information
We use your information to:
provide business process outsourcing services
provide and service your account
We will process your information where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable law and regulation.
Purpose | Legal Basis |
Providing a service and internal processing | |
To assess your needs and provide you (and your customers) with suitable products and services |
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To service and administer your account |
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To verify the identity of our customers |
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To confirm, update and improve our customer records |
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To provide you and your customers with any information on the services that you or they have requested |
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Relationship Management | |
To manage and develop our relationship with you and inform you of products and services which may be of interest to you. |
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Training and Development | |
For training purposes and to improve our service to you |
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| Marketing Purposes | |
| To send you marketing communication to highlight Lemon Contact Centre products and services that may be of interest to you |
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| To identify you when you visit our website |
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| To identify you when you try to contact us via our website |
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| To advertise Lemon Contact Centre as you browse other site on the internet |
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Complying with Legal Obligations | |
If we are obliged to disclose information by reason of any law, regulation or court order |
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Other | |
To transfer information to any entity which may acquire rights in us |
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For any other purpose to which you agree. |
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How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set our above.
Our retention periods are:
Type of personal information | Retention Period |
General personal data which includes your normal personal data and personal identity data |
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Call Recordings |
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| General personal data relating to your customers |
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Special categories of personal data relating to your customers |
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How we share your information
Lemon Business Solutions works with carefully selected suppliers that carry out certain functions on our behalf to support the services provided to you. These include, for example, companies that help us with technology services, data centres, and marketing suppliers. We only share personal data that enable our suppliers to provide their services and it will always be shared in a secure and appropriate manner. Personal data will only be used for the intent that it was supplied to provide the services that you have requested.
Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Statement under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Links
Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.
Your Rights
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
Contact Us
You can contact us by writing to:
Compliance Department
Lemon Contact Centre.
Unit 1, Lockheed Court
Preston Farm Business Park
Stockton-On-Tees
TS18 3SH
Or by email to: compliance@no-sour-business.co.uk
Telephone queries can be made to: 0800 612 7595