Why Choose Lemon Diagnostic Tools & Knowledgebase
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Contact Centre Diagnostic Tools & Knowledgebase

Our custom-built call centre diagnostic tool and knowledgebase are designed to increase first-call resolution rates, reducing the need for costly call-outs or escalations. By streamlining troubleshooting and providing instant access to accurate information, our bespoke software helps minimise operational expenses while enhancing efficiency and customer services satisfaction.

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Outsourced Contact Centre Solutions

Enhance operational efficiency with our bespoke triage tools and knowledgebase. By increasing first-call resolution rates, we reduce unnecessary escalations, minimise delays, and ensure faster, more effective customer service support.

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World leading Genesys Cloud Contact Centre omnichannel software
Diagnostic Tool to perform fault triaging and increase first call resolution
Knowledgebase to empower operators to answer customer queries on first contact
Bespoke database to ensure that the correct data is captured on every interaction
Transparent management information and live dashboards giving you unparalleled insight
Easy and secure access to call recordings enabling complete confidence and trust
A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Customer Service Outsourcing

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Communications
Stack

Full omnichannel services include business call answering, email, messaging apps, SMS handling and Web Messaging

Bill

Bespoke Database
Builds

The database forms we use to manage your service will be tailored to your exact process requirements

Analysis

Reporting
Dashboards

Full visibility of live and historical data using Grafana dashboard technology to put you in full control

Quality

On-Call Rota
Portal

Use our on-call portal to manage your teams and ensure that that the right person is always contacted

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Diagnostic
Tools

We can build bespoke diagnostic flows to triage simple customer service queries to technical fault finding.

People group

Knowledgebase
software

Use our knowledge database to put your information at the fingertips of our operators to enhance customer interactions.

Let’s talk

A trusted partner

Partner

We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“Since starting to work with Lemon, we have found all Lemon employees to be very helpful, knowledgeable and friendly, with no request too troublesome. We have found the service that Lemon provide to be extremely professional and we would be more than happy to recommend them to other businesses" HAC Technical Gas Services
Customer stories

Customer Service Outsourcing Solutions. Get in touch today.

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp