Contact Centre Solution and System Integration
Ensure a seamless customer experience with integration between our contact centre services and your existing CRM and portals. By integrating with your processes, we provide accurate information handling and a consistent customer experience. System integration also reduces double keying, saving cost and enhancing operational efficiency.
Call Centre System integration is our strength
We build bespoke systems designed to effectively deliver your required call centre solution which can include integration directly with your own software or portal
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
Integrated Contact Centre Solutions
Our experienced customer service outsourcing team seamlessly log answered calls directly into your systems and customer portals, following your defined processes to ensure accurate information handling and a consistent customer experience.
By fully integrating with your workflows, we provide a superior customer journey and eliminate the need for double keying, helping you save time, reduce administrative effort, and cut costs. This allows your team to focus on high-value tasks, while benefiting from efficient, accurate, and streamlined data management.
Outsourced Contact Centre Services
Communications
Stack
Bespoke Database
Builds
Reporting
Dashboards
On-Call Rota
Portal
Diagnostic
Tools
Knowledgebase
Software
A trusted partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
Customer Service Outsourcing Solutions. Get in touch today.
24/7 Availability UK based Bespoke service