Frequently Asked Questions

Why do people outsource to a BPO?

At Lemon Contact Centre, our clients choose Business Process Outsourcing (BPO) for its savings in cost and efficiency. It allows their business to focus on what they're good at and gives them room to scale operations easily without the increased pressures of building in-house teams which can be costly in both time and money. BPO also provides stability, improved work-life balance, and the ability to innovate, proving beneficial for both businesses and employees.

What are the strengths of BPO?

We specialise in Business Process Outsourcing, but what does this mean for you? BPO offers several strengths including but not limited to cost efficiency, specialised expertise, and improved customer service quality through our 24/7 support. By working with a BPO, like Lemon, you can leverage our resources, technology and personnel to obtain greater flexibility, resilience and scalability for your own operation, but at reduced risk.

What is ISO certification in the UK and why is it so important?

Here at Lemon Contact Centre, we believe that call centres should adhere to the international standards set by the International Organisation for Standardisation (ISO). This means we have to adhere to standards in areas such as quality management (ISO9001) and information security (ISO27001).

The certification process for these ISO standards is rigorous and involves a series of internal and external surveillance audits, with the certification being valid for a three year cycle. In the UK, the United Kingdom Accreditation Service (UKAS) is the sole appointed body by the UK Government to provide accreditation to certification bodies and, therefore, a certification from a UKAS accredited auditor is considered gold standard.

ISO certifications awarded by a UKAS auditor are easily recognisable by the national accreditation symbol - the UKAS Crown and Tick.