Contact Centre Specialists
Lemon specialise in both inbound & outbound solutions to help you deliver an awesome customer experience.
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
The Zest
service
offering
Business Process Outsourcing
Helping you to achieve your business objectives, enhance your customer experience and expedite efficiencies, with cost savings of >40% within your operation.
Call Answering
Still the most popular method of communication, accounting for approximately 50% of enquiries.
Live Chat
Web chat has a 73% satisfaction rate as a way for customers to interact with businesses.
Email Management
A huge 62% of customers want to communicate with companies via email for customer service.
Messaging Apps & SMS
Keep the (two-way) conversation going on your customers’ favourite messaging apps.
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service
Happy Customers, Happy Engineers, Happy You!
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
A diverse range of sectors served
We offer bespoke solutions for all industry sectors including:
- Facilities Management
- Law
- Engineering
- Manufacturing
- Lift
- Utilities
- Telecoms
- IT / Tech
- Retail
- Healthcare
- Funeral
and many more...
"We live in the age of convenience, where information is accessible 24/7, you can get almost anything on-demand, we want it all, and we want it now. Lemon enables our customers to contact us whenever they wish, however they wish which has transformed our customer's experience"National Engineering Company
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service