Sectors Telecoms & Broadband
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A Leading Contact Centre for Mobile & Broadband Support

With over 20 years of expertise, we partner with leading mobile and broadband providers, delivering outsourced customer support from our 24/7 UK-based contact centre.

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Mobile & Broadband Customer Support 24/7

Lemon specialises in delivering outsourced customer support for telecoms, mobile, and broadband providers. Backed by rigorous quality assurance and transparent reporting, our 24/7 UK-based operation offers a cost-effective solution that enhances efficiency and customer satisfaction.

UK-based 24/7 operation
Inbound and Outbound campaigns
Client CRM integration
Real Living Wage Employer
ISO9001 & ISO27001 certified
Dedicated Account Manager


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We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions

Mobile, Broadband & Telco - 24/7

Lemon’s UK-based contact centre operates 24/7, providing exceptional outsourced customer support for telco, mobile, and broadband providers. We can handle everything from technical troubleshooting and billing enquiries to new customer onboarding and account management, ensuring a seamless experience for your customers.

Our highly trained operators offer first-line support, quickly resolving common issues using our diagnostic tools and escalating more complex cases efficiently. Using bespoke systems, we can log call details directly into your CRM, keeping records up to date and ensuring smooth case progression.

Customers expect fast, reliable service - our team delivers just that. Whether it’s assisting with connectivity problems, guiding customers through plan upgrades, or handling insurance or service queries, we provide a professional and empathetic approach that strengthens customer loyalty.

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A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to You
and Your Customers

Support

Customer
service experts

Our highly trained and motivated operators are available 24 hours a day, 365 days per year.

Quality

Quality
assurance

Dedicated account manager to ensure that you’re completely happy with our service backed up by ISO9001 certification.

Process

We’ll adapt
to your systems

We integrate and work on your own software systems, saving you time and money.

Analysis

Performance
reports

Comprehensive reporting, so you know exactly how well we’re performing.

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Recorded
communications

All interactions recorded, both inbound and outbound, for your total reassurance.

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively.

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A Trusted Partner

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We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

customer
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"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National FM Company
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Omnichannel support for your business and customers

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp