Sectors Lift and Escalator
ABT9723s

A Leading Contact Centre for the Lift and Escalator Sector

Leveraging over 20 years' of expertise, our 24/7 contact centre services provide unparalleled flexibility, scalability and resilience for your business.

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A Dedicated Account Manager from Day One

From the very start, your account manager will assist with onboarding, serving as your primary point of contact and provide clear communication and support throughout your journey with Lemon.

Call handling and email management
UK-based 24/7 operation
Out-of-hours specialists
CAFM software integration
ISO9001 & ISO27001 certified
Real Living Wage Employer


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We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions We’re here to help your business with our bespoke solutions

Innovative Software Solutions & Robust Escalation Processes

Our custom Diagnostic Tools & Knowledgebase increase first-call resolution rates, whilst our system integration and robust escalation processes ensure calls are promptly escalated to on-call operatives when necessary.

Ensuring the Best Customer Experience

Our quality management processes and detailed reporting ensure you meet your clients' SLAs, avoiding penalties and securing your vital contracts with efficiency and reliability. To back that up, all interactions are recorded and available to review, offering complete transparency of service and a genuine partnership that is hard to beat.

Let's talk
A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to You
and Your Customers

Support

Customer
service experts

Our highly trained and motivated operators are available 24 hours a day, 365 days per year.

Quality

Quality
assurance

Dedicated account manager to ensure that you’re completely happy with our service backed up by ISO9001 certification.

Process

We’ll adapt
to your systems

We integrate and work on your own software systems, saving you time and money.

Analysis

Performance
reports

Comprehensive reporting, so you know exactly how well we’re performing.

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Recorded
communications

All interactions recorded, both inbound and outbound, for your total reassurance.

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively.

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Streamlined System Integration

Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.

Genysis Microsoft Verisae Zendesk Sage group Concerto Cloudfm
  • ESM
  • Liftdata
  • Ami
  • Insight
  • Mi-Case
  • Webfleet
  • Epix systems
  • mpro5
  • IFS
  • simPRO
  • Responsetap
  • Joblogic
  • Union Street
  • Strategic Imperatives
  • TCES Connections
  • QFM

A Trusted Partner

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We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

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stories
Lemon Sept2020 26 2 8inch
"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National FM Company
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Let us do the
heavy lifting —
get in touch today

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp