A Leading Contact Centre for Professional Services
Leveraging over 20 years' of expertise, we work with leading professional service firms, from accountants to law firms, estate agents to financial services, providing switchboard and contact centre services.
Law Firms, Accountants & Financial Services
Lemon specialises in professional switchboard call handling for Law Firms, Accountants, Financial Services companies, and Estate Agents, ensuring seamless client support. With transparent reporting, robust quality assurance, and recorded calls, we deliver complete accountability for our partners.
Switchboard Call Handling 24/7
Our UK-based contact centre operates 24/7, delivering seamless switchboard services tailored for professional service firms, including Accountants, Law Firms, and Financial Services companies. Powered by bespoke switchboard software, we efficiently manage daytime overflow and out-of-hours calls.
Our innovative software allows clients to log in and update employee records directly, keeping data accurate and easy to maintain. This ensures our operators deliver a professional and personalised service aligned with your business processes. Operators can also log call details directly into your CRM or case management systems, creating a seamless client experience.
With transparent reporting, rigorous quality assurance, and recorded calls for full accountability, every interaction upholds the high standards of your firm.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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24/7 Availability UK based Bespoke service