A Leading Contact Centre for Healthcare Companies
Leveraging over 20 years of expertise, our 24/7 contact centre services provide unparalleled flexibility, scalability and resilience for your business.
A Dedicated Account Manager from Day One
From the very start, your account manager will assist with onboarding, serving as your primary point of contact and provide clear communication and support throughout your journey with Lemon.
Innovative Software Solutions & Robust Escalation Processes
Our custom Diagnostic Tools & Knowledgebase increase first-call resolution rates, whilst our system integration and robust escalation processes ensure calls are promptly escalated to on-call operatives when necessary.
Ensuring the Best Customer Experience
Our quality management processes and detailed reporting ensure you meet your clients' SLAs, avoiding penalties and securing your vital contracts with efficiency and reliability. To back that up, all interactions are recorded and available to review, offering complete transparency of service and a genuine partnership that is hard to beat.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Let us do the
heavy lifting —
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24/7 Availability UK based Bespoke service