A Leading Contact Centre for the Funeral Services Sector
Leveraging over 20 years of experience providing call answering services to national funeral directors and independent funeral homes, across the UK.
A Dedicated Account Manager from Day One
From the very start, your account manager will assist with onboarding, serving as your primary point of contact and provide clear communication and support throughout your journey with Lemon.
A compassionate service 24/7
With over 20 years in the funeral sector, we have answered hundreds of thousands of calls, building the expertise and sensitivity required to ensure your families receive the highest level of care. Whether you rely on us for after-hours support or as overflow during the day, we follow your established processes meticulously, so callers feel they are speaking directly with your team—unless instructed otherwise.
Our decades of experience have also given us a deep appreciation for the dedication required to support families in their time of need, as well as the demands this places on on-call teams. That’s why we’ve developed systems to ensure staff are contacted only when necessary, enabling your team to enjoy a healthier work-life balance, while still ensuring families receive exceptional care around the clock.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
