Female funeral director

A Leading Contact Centre for the Funeral Services Sector

Leveraging over 20 years of experience providing call answering services to national funeral directors and independent funeral homes, across the UK.

Call management

Experience and Compassion Combined

With over 20 years in the funeral sector, we have answered hundreds of thousands of calls, building the expertise and sensitivity required to ensure your families receive the highest level of care.

Call answering and email management
UK-based 24/7 operation
Dedicated Account Manager
Operator empathy training
Pre-Need & At-Need processes
Out-of-hours specialists


Female funeral director 7 National Funeral Directors
We’re here to help your funeral business provide excellent care We’re here to help your funeral business provide excellent care We’re here to help your funeral business provide excellent care

With Empathy & Kindness

Our decades of experience have also given us a deep appreciation for the dedication required to support families in their time of need, as well as the demands this places on on-call teams.

That’s why we’ve developed systems to ensure staff are contacted only when necessary, enabling your team to rest, while still ensuring families receive exceptional care around the clock.

Whether you rely on us for after-hours support or as overflow during the day, we follow your established processes meticulously, so callers feel they are speaking directly with your team—unless instructed otherwise.

A Trusted Partner

Lemon Sept2020 86 8inch

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National Funeral Service
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