A Leading Contact Centre for the Fire Protection Industry
Leveraging over 20 years' of expertise, we work with leading fire sprinkler companies across the UK, to provide daytime overflow and specialist out-of-hours support.
Fire Sprinkler Emergency Call Handling 24/7
When you partner with Lemon, our highly trained operators seamlessly follow your business processes and can log all interactions directly into your Field Service Management software. This is supported by transparent reporting, robust quality assurance, and recorded calls for complete accountability.
Fire Protection Call Management
Our UK contact centre operates 24/7 to meet your customer needs, ensuring quick response times to fire sprinkler faults, backed by round-the-clock customer support and underpinned by defined SLAs.
Bespoke support tools, such as Lemon’s diagnostic tool and knowledgebase, enable our operators to quickly and efficiently triage calls, facilitating higher levels of first call resolution and preventing unnecessary and expensive engineer call-outs. Where escalation is identified as necessary, our on-call rota portal supports the quick and efficient despatching of jobs to your personnel.
All call information can also be logged by our operators on to your own CRM, ensuring a seamless service for your customers.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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24/7 Availability UK based Bespoke service