A Leading Contact Centre for the FM Sector
Leveraging over 20 years of expertise, we work with leading facilities professionals across the UK, specialising in both daytime and out-of-hours solutions.
An natural extension of your team 24/7
On partnering with Lemon, our highly trained operators follow your business processes and can even log all interactions directly on to your CAFM systems, backed up by clear and transparent reporting, strong quality assurance and all calls being recorded.
A Seamless Customer Experience
Bespoke support tools, such as Lemon’s diagnostic tool and knowledgebase, enable our operators to quickly and efficiently triage calls, facilitating higher levels of first call resolution and preventing unnecessary and expensive engineer call-outs. Where escalation is identified as necessary, our on-call rota portal supports the quick and efficient despatching of jobs to your personnel.
In addition, the multi-skilled Lemon team can also perform business process outsourcing (BPO) activities, conducting various administrative tasks and back office functions, including the delivery of fully managed planned preventative maintenance (PPM) schedules.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Let us do the
heavy lifting —
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24/7 Availability UK based Bespoke service