ABT9460

A Leading Contact Centre for the Absence Management Sector

Leveraging over 20 years of expertise, our 24/7 contact centre services provide unparalleled flexibility, scalability and resilience for your business.

ABT9425

A Dedicated Account Manager from Day One

From the very start, your account manager will assist with onboarding, serving as your primary point of contact and provide clear communication and support throughout your journey with Lemon.

Call handling and email management
UK-based 24/7 operation
Out-of-hours specialists
CAFM software integration
ISO9001 & ISO27001 certified
Real Living Wage Employer


Sick young man with scarf around neck wearing winter hat wipes his nose talking phone sitting couch living room 1 Seamless2
A fresh, dynamic approach to absence management. We're here to help! A fresh, dynamic approach to absence management. We're here to help! A fresh, dynamic approach to absence management. We're here to help!

24/7 Availability and Seamless Integration

Lemon's round-the-clock contact centre operation provides continuous support for absence management companies, assisting with the high volume of calls and the requirement for quick response times. Our ability to integrate with your systems streamlines communication and data handling while enhancing operational efficiency.

Ensuring the Best Customer Experience

Our quality management processes and detailed reporting ensure you meet clients' SLAs, avoiding penalties and securing vital contracts efficiently and reliably. To back that up, all interactions are recorded and available to review, offering complete transparency of service and a genuine partnership that is hard to beat.

Streamlined System Integration

Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.

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  • ESM
  • Liftdata
  • Ami
  • Insight
  • Mi-Case
  • Webfleet
  • Epix systems
  • mpro5
  • IFS
  • simPRO
  • Responsetap
  • Joblogic
  • Union Street
  • Strategic Imperatives
  • TCES Connections
  • QFM

A Trusted Partner

Lemon Sept2020 86 8inch

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

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ABT9723s
"Lemon are professional, diligent and a pleasure to work with as they positively engage with the service, business and team to ensure the uppermost level of service delivery." Absence Management Company
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24/7 Availability UK based Bespoke service

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