A Leading Contact Centre Solution for the Security Industry
Leveraging over 20 years' of expertise, we work with leading UK security firms to provide 24 7 call answering and out of hours call handling support.
Security Sector Call Answering Service
Partnering with Lemon ensures that highly trained operators adhere to your business processes, logging all interactions directly into your Field Service Management software. Backed up by transparent reporting, robust quality assurance, and all calls recorded for complete accountability.
Outsourced Call Centre
Our UK-based contact centre operates 24/7 to meet your customer needs, delivering swift response times for security system maintenance and emergency calls, all underpinned by clearly defined Service Level Agreements (SLAs). Our expertise spans a range of critical services, including alarm response and maintenance, security guard support, mobile patrols, locksmith services, physical security systems, barriers, access control, and CCTV.
With bespoke tools like Lemon’s diagnostic system and knowledgebase, our operators efficiently triage calls to achieve higher first-call resolution rates, minimising disruptions and unnecessary escalations. When escalation is necessary, our on-call rota portal streamlines the dispatch of jobs, ensuring timely and effective deployment of your personnel.
Additionally, all call details can be logged directly into your CRM by our operators, providing a seamless, integrated experience for your customers and reinforcing your commitment to service excellence.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Customer Service Outsourcing Solutions. Get in touch today.
24/7 Availability UK based Bespoke service