A Leading Contact Centre Solution for Heating Oil Suppliers
Leveraging over 20 years' of expertise, we work with domestic and commercial heating oil suppliers across the UK to provide flexible, outsourced customer service helpdesk support to meet peak demand periods.
Heating Oil Supplier Customer Services
A customer service helpdesk with an experienced team of dedicated operators, ensures continuous support for customers during peak seasons when heating oil orders or service requests increase. Lemon’s solution provides a team of dedicated agents with additional resource on standby to meet fluctuating demand.
Oil Supplier Call Answering
Lemon's contact centre services offer comprehensive customer service solutions tailored for heating oil suppliers. We handle everything from order placement, including upselling fuel additives and payment plans, to providing accurate quotes and converting them into sales. Our team can efficiently manage order chasing, track deliveries, and update customer accounts, ensuring smooth and timely service.
We also provide expert support for cancellations, payment processing, and resolving supply-related issues like supplier complaints or unsafe sites. With Lemon's outsourced services, heating oil suppliers can rely on our skilled team to manage customer queries, complaints, and account updates.
Backed up by bespoke KPI reporting and live dashboards to ensure that the service is transparent and well-managed, with a dedicated account manager at Lemon overseeing performance and driving continuous improvement.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Hearting oil customer support solutions. Get in touch today.
24/7 Availability UK based Bespoke service