A Leading Contact Centre Solution for Mobile & Broadband Support
With over 20 years of expertise, we partner with leading mobile and broadband providers, delivering outsourced contact centre services from our 24/7 UK-based call centre.
Mobile & Broadband Call Centre Solutions
Lemon specialises in delivering outsourced contact centre services support for telecoms, mobile, and broadband providers. Backed by rigorous quality assurance and transparent reporting, our 24/7 UK-based operation offers a cost-effective solution that enhances efficiency and customer satisfaction.
Customer Service Outsourcing
Lemon’s UK-based contact centre operates 24/7, providing exceptional outsourced customer support for telco, mobile, and broadband providers. We can handle everything from technical troubleshooting and billing enquiries to new customer onboarding and account management, ensuring a seamless experience for your customers.
Our highly trained operators offer first-line support, quickly resolving common issues using our diagnostic tools and escalating more complex cases efficiently. Using bespoke systems, we can log call details directly into your CRM, keeping records up to date and ensuring smooth case progression.
Customers expect fast, reliable service - our team delivers just that. Whether it’s assisting with connectivity problems, guiding customers through plan upgrades, or handling insurance or service queries, we provide a professional and empathetic approach that strengthens customer loyalty.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Customer Service Outsourcing Solutions. Get in touch today.
24/7 Availability UK based Bespoke service