A Leading Contact Centre Solution for Law Firms
Leveraging over 20 years' of expertise, we work with leading law firms across the UK to provide professional switchboard services and 24/7 legal telephone call answering.
Legal Telephone Answering Services
We have over 20 years of experience working with regional, national and multinational lawyers, including firms within the Magic Circle. Our experience, combined with our bespoke switchboard software, transparent reporting, robust quality assurance, and recorded calls, means we offer a standout solution for the legal sector.
Law Firm Switchboard
Our UK-based contact centre operates 24/7, delivering seamless switchboard and call answering services tailored for the legal sector. We can provide overflow response for times when your team is unavailable, out-of-ours cover so you're always contactable, or a fully outsourced switchboard, so your front of house team can focus on their core roles.
Our innovative switchboard software allows clients to log in and update employee records directly, keeping data accurate and easy to maintain. This ensures our operators deliver a professional and personalised service aligned with your business processes. Operators can also log call details directly into your CRM or case management systems, creating a seamless client experience.
With transparent reporting, rigorous quality assurance, and recorded calls for full accountability, every interaction upholds the high standards of your firm.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Legal Telephone Answering Solutions. Get in touch today.
24/7 Availability UK based Bespoke service