A Leading Contact Centre Solution for the Healthcare Sector
Leveraging over 20 years of expertise, we work with leading healthcare professionals across the UK, specialising in both 24 7 call answering and out of hours call handling solutions.
Outsourced Contact Centre Services
We are experienced in working with hospitals and care homes within the public and private sector, as well as supporting carers providing home healthcare across the UK. This is complemented by comprehensive and transparent reporting, robust quality assurance measures, and the recording of all calls to ensure accuracy and accountability.
Customer Service Outsourcing
At Lemon, we are deeply committed to supporting the care of our customer's clients. On partnering with Lemon you are ensuring that your clients are receiving the utmost care, support, and the attention they deserve, from experienced call handlers, around the clock.
Customised support tools, including Lemon’s advanced diagnostic tool and comprehensive knowledgebase, empower our operators to triage calls swiftly and effectively, ensuring a prompt and efficient service, preventing disruptions for patients, carers and hospital staff.
We will collaborate with you to align quality monitoring procedures in adherence to agreed SLAs, and all calls are recorded and available for review.
Dedicated to You
and Your Customers
Customer
service experts
Quality
assurance
We’ll adapt
to your systems
Performance
reports
Recorded
communications
Transparent
invoicing
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Customer Service Outsourcing Solutions. Get in touch today.
24/7 Availability UK based Bespoke service