A Leading Contact Centre Solution for EVC Driver Support
Leveraging over 20 years' of expertise, our UK based outsourced call centre provides 24 7 call answering services to the EV CPO market.
Outsourced Contact Centre Services
We offer a specialist, round-the-clock, staffed helpline in the UK to the EV CPO market. The helpline service is always available 24/7/365, with no voicemails and free to use for the end user through a white-labelled, customer specific, 0800 number.
First Line Call Handling Support
The helpline agents will offer real-time call handling assistance to the end-user and remotely resolve issues within our control, whilst escalating faults to technicians when necessary and reporting on SLA adherence.
In-depth Reporting
To comply with the Public Charging Point Regulations 2023, our telephony platform can provide comprehensive management information, including: total number of calls received, reasons for the calls, time taken to resolve the call, and if the issue was not resolved by the reporting date, the reason why.
Planned Preventative Maintenance
Beyond reacting to inbound call answering and faults, our team can also manage all preventative maintenance (PPM) requirements with subcontractors, ensuring units are serviced regularly to maintain reliability.
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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Customer Service Outsourcing Solutions. Get in touch today.
24/7 Availability UK based Bespoke service