Services Web Messaging
Web chat header

Web Messaging Contact Centre Solutions

90% of customers value immediate responses to their queries online, meaning Lemon's web messaging call centre services are a fantastic solution to not only meet, but surpass customer expectations, enhancing their satisfaction and loyalty to your business and brand.

Web chat

Outsourced Contact Centre Services

Transform your website into a hub of real-time engagement with web messaging. Lemon’s call centre solutions ensure visitors receive instant support when they need it most, enabling quick and effective communication that enhances customer experience and drives satisfaction:

Learn More
Automatically invite visitors to message at key decision-making moments, tailored by specific business rules
Employ skills-based routing to connect visitors with the most suitable support agent, enhancing the efficiency and relevance of support
With typing indicators, reassure your visitors that help is on the way, enhancing the interactive experience
Agents can tailor canned responses on the fly, personalising the conversation and improving engagement
Effortlessly escalate chats to phone calls when needed, ensuring a continuous and satisfying customer journey
Post-chat surveys allow customers to share their experience, providing valuable insights to further refine your support services

Leverage Lemon's expertise in online web messaging to transform your website into a powerful customer experience tool. Our contact centre solutions enhance online customer service, ensuring real-time support that boosts satisfaction and drives business growth.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

Icon webchat

Easy
setup

We’ll help you set up a web chat; it’s as simple as inserting a small piece of code into your website

Quality

Quality
assured

Dedicated account manager to ensure that you are completely happy with our service

Process

We’ll adapt
to your systems

We integrate and work on your CRM system, saving you time and improving the customer journey

Transcript

Full
transcripts

You can get a full conversation transcript, so you know exactly what's been typed

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively

Let’s talk

A Trusted Partner

alt="Lemon Contact Centre man and woman having a meeting"

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“‘We have found Lemon to be the ideal solution to our business needs and their staff are always pleasant, helpful and professional" Facilities Management Company
Customer stories

Customer Service Outsourcing Solutions. Get in touch today.

24/7 Availability UK based Bespoke service

0800 612 7595

Cookies on Lemon

We use cookies on our website to give you a better experience, improve performance and for analytics. By using this website you agree to our privacy policy and the use of cookies

Error setting cookie preference

Accept essential Accept all

How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp