Services Messaging Apps & SMS
Messaging text image

Messaging Apps & SMS Contact Centre Solutions

With 41 million messages sent every minute, messaging stands at the forefront of digital interaction. Lemon’s SMS and Messaging Management call centre services integrate this critical channel into your customer experience strategy, ensuring no customer query goes unanswered.

Sms

Outsourced Contact Centre Services

Messaging platforms like Facebook Messenger, WhatsApp and the humble SMS message have become inseparable parts of your customers' daily lives. Lemon's comprehensive Messaging Management call centre services are designed to seamlessly incorporate these platforms into your customer service framework:

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Our technology can support standard SMS and MMS, as well as the most popular social media apps, like WhatsApp and Facebook Messenger
Our system smartly distributes messages based on predefined business rules, priorities, and available resources, ensuring timely and relevant responses
Agents have the flexibility to tailor canned responses, ensuring each message is personalised and engaging
The option to easily escalate conversations from messaging to phone calls means maintaining the flow of communication without interruption
Gain valuable insights into your messaging strategy with comprehensive reporting, including detailed statistics that help refine and improve your approach

Utilise Lemon Contact Centre’s expertise in WhatsApp and Facebook outsourced contact centre services to revolutionise how you interact with your customers. Opt for our Messaging Management services and make every message count towards building stronger, more responsive customer relationships.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

People group

Communication
experts

We’re a world-class team, bursting with passion and professionalism

Quality

Quality
assured

Dedicated account manager to ensure that you are completely happy with our service

Analysis

Performance
reports

Comprehensive reporting, so you know exactly how well we’re performing

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively

Transcript

Full
transcripts

You can get a full transcript along with the name and number for SMS

Let’s talk

A Trusted Partner

alt="Lemon Contact Centre man and woman having a meeting"

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“Lemon now act as our reception. Not only has this been a fantastic cost saving exercise but our service level has actually improved" Leading Law Firm
Customer stories

Customer Service Outsourcing Solutions. Get in touch today.

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp