Services Email Management

Email Management Contact Centre Solutions

With 54% of customers turning to email for customer service inquiries, it's clear that email remains a vital communication channel. Lemon's email management call centre experts will support your business to elevate your customer service experience to new heights.

Outsourced Contact Centre Services

Email stands as a quick and accessible touchpoint for your customers, highlighting the importance of managing this channel effectively. Let us help you harness the power of email to enhance customer satisfaction and streamline communication:

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Tailor email distribution based on business rules, priority, and available resources, ensuring swift and appropriate responses

Our agents can respond using your email domain, ensuring each communication reflects your brand’s voice and identity

Edit and manage canned responses to fit each customer's needs, adding a personal touch to automated replies

Utilise rich text formatting and styling for clearer, more engaging emails that stand out in your customers' inboxes

When replying to emails, agents can attach files, providing customers with all necessary information in one go

Access comprehensive reporting on email management, offering insights into response times, customer satisfaction and more

Choose Lemon Contact Centre for unparalleled email management services that not only meet but exceed customer expectations, driving satisfaction and loyalty through every email interaction.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

Communication
experts

We’re a world-class team, bursting with passion and professionalism

Quality
assured

Dedicated account manager to ensure that you are completely happy with our service

Brand
consistency

Emails can be sent from your domain and utilising your branding

Performance
reports

Comprehensive reporting, so you know exactly how well we’re performing

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively

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A Trusted Partner

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We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“We have been delighted with the efficient and professional service provided by Lemon. It has become a key part of our service offering, that gives us the peace of mind we require’ National Engineering Company

Customer stories