Services Business Process Outsourcing
alt="smiling Lemon Contact Centre team member during meeting"

Business Process Outsourcing

Embrace the future of productivity and efficiency by choosing Lemon as your dedicated outsourcing partner. Our Business Process Outsourcing (BPO) and contact centre services are designed to enhance your operations, streamline customer interactions, and drive significant improvements in overall performance.

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Strategic Customer Service Outsourcing

Understanding the complexities and strategic nature of outsourced call centre services, Lemon adopts a meticulous approach to identifying and managing the processes best suited for outsourcing within your organisation. Our focus is not just on transferring tasks but on helping to improve your business.

Find out how
We collaborate closely with you to pinpoint the processes that will benefit most from customer service outsourcing, ensuring a strategic approach that aligns with your business objectives
Our experienced mobilisation team will map out the process detail and determine meaningful KPIs to ensure we deliver a high return on investment and greater operational efficiency
You gain access to our state of the art contact centre solutions, enhancing your customer experience and operational capabilities without the need for substantial capital investment

By partnering with Lemon for your Business Process Outsourcing needs, you're choosing a path to greater productivity, enhanced customer experience, and a more streamlined operation. Discover how our expertise in BPO can unlock new levels of success for your business by the handoff of non-core processes to our team, allowing you to focus on the tasks that drive business growth.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Outsourced Contact Centre Services

Support

Inbound & Outbound Campaigns

Both inbound and outbound campaign management utilising our advanced omnichannel platform

Customer review

Enhanced customer
experience

Use our services to manage peaks in your customer demand & improve first call resolution

Save money

Lower
operational costs

Utilise dedicated agents or our bureau service to maximise service delivery without the additional overheads

People group

Greater
Resilience

Easily flex our resource so that you can react quickly to any unforeseen demands or business interruptions

Process

We’ll adapt to
your systems

We integrate and work on your own software systems, creating a seamless customer experience

Let’s talk

A Trusted Partner

alt="Lemon Contact Centre man and woman having a meeting"

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“Lemon are professional, diligent and a pleasure to work with as they positively engage with the service, business and team to ensure the uppermost possible level of service delivery” Absence Management Company
Customer stories

Customer Service Outsourcing Solutions. Get in touch today.

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp