Services Call Answering
Services call management

Business Call Answering Specialists

At Lemon Contact Centre, we blend cutting-edge technology with our passion and professionalism to deliver exceptional customer service. Our professional business call answering and out of hours call handling services ensure real human connections, not just transactions.

Call management slice

Expertise in 24/7 Call Answering Services

Since 2003, we've expertly managed over 50 million calls, demonstrating our prowess and dedication to providing top-notch business call answering services. Our commitment to excellence is evident in every call we handle:

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Our service is powered by real conversations, not scripts, ensuring each caller feels genuinely heard and valued
Enhance your brand’s identity with personalised comfort messages and music on hold, creating a seamless brand experience
Every operator passes a rigorous competency test on your services before handling your calls, ensuring only the best support for your customers
Our highly configurable IVR system ensures a superior customer journey with smart call routing, minimising wait times and improving satisfaction
With our automated call back facility, we put the power back in the hands of your customers, elevating their experience
Gain comprehensive insights into your call traffic with our detailed reporting and dashboards, enabling informed business decisions

Discover how Lemon Contact Centre's professional business call answering services can transform your customer interactions, making every call an opportunity to strengthen customer relationships and grow your business.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

Support

Customer
service experts

Our highly trained and motivated operators are available 24 hours a day, 365 days per year

Quality

Quality
assurance

Dedicated account manager to ensure that you’re completely happy with our service backed up by ISO9001 certification

Process

We’ll adapt
to your systems

We integrate and work on your own software systems, saving you time and money

Analysis

Performance
reports

Comprehensive reporting, so you know exactly how well we’re performing

Icon phone

Recorded
communications

All interactions recorded, both inbound and outbound, for your total reassurance

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively

Let's talk

A Trusted Partner

alt="smiling Lemon Contact Centre team member during meeting"

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National FM Company
Customer stories

Call Answering Solutions. Get in touch today.

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp