Outsourced Contact Centre Services
Lemon specialises in inbound and outbound outsourced call centre solutions, ensuring seamless customer interactions. Our services include business call answering, email management, web messaging, SMS, and social media apps. With advanced technology and 24/7 flexible service models, we provide efficient, customer-focused support tailored to your needs.
Outsourced
Contact
Centre
Solutions
Business Call Answering
Lemon provides 24/7 call answering and out-of-hours call handling, ensuring customers always reach a professional response. Despite the rise of digital channels, phone calls remain the most popular communication method
Email Handling
A huge 62% of customers want to communicate with companies via email for customer service
Web Messaging
Web chat has a 73% satisfaction rate as a way for customers to interact with businesses
Messaging Apps
Keep the (two-way) conversation going on your customers’ favourite messaging apps
Business Process Outsourcing
Helping you to achieve your business objectives, enhance your customer experience and expedite efficiencies, with cost savings of >40% within your operation
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service
Happy Customers, Happy Engineers, Happy You!
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
"We live in the age of convenience, where information is accessible 24/7, you can get almost anything on-demand, we want it all, and we want it now. Lemon enables our customers to contact us whenever they wish, however they wish which has transformed our customer's experience"National Engineering Company
Customer Service Outsourcing Solutions. Get in touch today.
24/7 Availability UK based Bespoke service