Silver package
Our Silver Tier provides a cost-effective, mid-tier solution for professional business call answering and email management through our shared agent service. Designed to save you time, and reduce costs, it offers the reliable support your business needs to thrive.
Call and Email Answering Service
Designed for professional business call answering and email management, and ideal for businesses requiring up to 5,000 minutes of support per month. Our Silver Tier provides a seamless, 24/7 outsourced contact centre solution, freeing up your valuable time to focus on growth.
Our bureau team can integrate directly into your CRM system and dispatch calls to your operatives according to predefined processes. With access to our bespoke knowledgebase, diagnostic, and triage tools, our team delivers high-quality customer support, backed by a robust service level agreement, ISO certifications, and quarterly service review meetings, whilst detailed reporting keeps you fully informed of all actions taken on your behalf.
Available 365 days a year, the Silver Tier can be used as a dedicated out-of-hours call and email handling solution or as seamless overflow support during peak daytime hours, ensuring uninterrupted service for your customers. Additionally, our bureau team is paid the Real Living Wage, ensuring a motivated and committed workforce dedicated to delivering the highest quality service.
What's included
In addition to the zest service, our Silver package includes:
- 1000 to 5000 mins
- Shared Agents
- 24/7/365 Support
- Call Answering
- Email Management
- SMS
- Up to Five Third Party Systems & Portals
- Quarterly Service Level Reviews
- Standard SLA
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
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