Platinum package

Outsourced Contact Centre Services

Our Platinum Tier is our premier solution, providing you with dedicated operators who seamlessly integrate into your team, becoming a valued extension of your business. With in-depth expertise tailored to your operations, we deliver 24/7 customer service support across all key communication channels, including call answering, email management, SMS, Web Messaging, and social messaging apps. Our service is backed by a bespoke service level agreement and managed through weekly formal service review meetings to ensure continuous optimisation.

By integrating your systems with our bespoke knowledgebase, diagnostic, and triage tools, we deliver a best-in-class solution designed to meet the contractual KPIs you have with your customers. Detailed reporting keeps you fully informed of all actions taken by our team, ensuring complete transparency. For even greater visibility, an optional live dashboard provides a full 360-degree, real-time view of your outsourced contact centre operations.

For ultimate flexibility and resilience, our dedicated agents can also be complemented by our bureau shared agent service, meaning you gain a fully customised, high-performance solution that optimises efficiency, enhances customer engagement, and drives business success.