Gold package

Customer Service Outsourcing

Designed for professional business call answering, email management, and SMS handling, and ideal for businesses requiring over 5,000 minutes of support per month. Our bureau team integrates directly into your CRM system, following predefined processes to dispatch calls to your operatives, whilst detailed reporting keeps you fully informed of all actions taken on your behalf.

With the Gold Tier, we can integrate multiple software systems and bespoke portals, ensuring a smooth, connected experience for your customers. Our team leverages our bespoke knowledgebase, diagnostic, and triage tools to provide highly efficient and effective service. For complete visibility, the option of a bespoke live dashboard offers a 360-degree real-time view of operations. Backed by a tailored service level agreement and managed through formal monthly review meetings, the Gold Tier ensures accountability, efficiency, and continuous improvement.

Available 365 days a year, the Gold Tier can function as a dedicated out-of-hours service or provide seamless overflow support during peak daytime hours, guaranteeing uninterrupted service for your customers. Additionally, our bureau team is paid the Real Living Wage, ensuring a motivated and committed workforce dedicated to delivering exceptional service.