alt="Lemon Contact Centre operator using headset"

Bronze package

Our Bronze Tier delivers a cost-effective, entry-level solution for professional business call answering through our shared agent service. Designed to streamline operations, save time, and reduce costs, it ensures reliable support to keep your business running efficiently.

Call management slice

Business Call Answering

Our entry-level Bronze Tier is perfect for small businesses or larger companies with minimal call-handling requirements, offering up to 1,000 minutes per month.

Designed as a cost-effective 24/7 call answering solution, our bureau team answers calls in your business name, logs key details into our database, and dispatches calls to your operatives according to predefined processes. Detailed call reports ensure you're always informed about actions taken on your behalf.

Available 365 days a year, the Bronze Tier can serve as a dedicated out-of-hours call answering service or provide seamless overflow support during peak daytime hours, ensuring uninterrupted service for your customers.

Backed by our standard service level agreement and ISO certifications, our service guarantees quality, professionalism, and reliability. Additionally, our bureau team is paid the Real Living Wage, ensuring a motivated workforce committed to delivering exceptional service.

alt="Lemon Contact Centre operator smiling looking at camera wearing heatset" alt="Lemon Contact Centre operator Lynda"
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What's included

In addition to the zest service, our Bronze package includes:

  • < 1000 mins
  • 24/7/365 Support
  • Call Answering
  • Biannual Service Level Reviews
  • Standard SLA

Find your package

Bronze Silver Gold Platinum
Dedicated agents
Shared agents < 1000 mins 1000 to 5000 mins > 5000 mins Overflow optional
24/7 support
Call handling
Email management
SMS
Web Messaging
Messaging apps (e.g. Whatsapp)
Third party systems & portals Up to 5 Up to 5 Unlimited
Service level reviews Biannually Quarterly Monthly Weekly
Standard SLA
Bespoke SLA
Live dashboard
On-Call Matrix
Triage Tool
Knowledgebase
Contact us
"Throughout the business, Lemon appear to be a kind and caring organisation, interested in both their clients and staff, an important, often overlooked, trait. We would highly recommend Lemon’ National Lift Company
Customer stories

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