A recent study has found that companies outsourcing their Facility Management help desks saw over 40% reduction in operational costs within their first year. By outsourcing specific business processes to an external service provider, you can focus on making your business the best it could be.
Outsourcing your facility management helpdesk could include external assistance with maintenance requests, technical support and customer enquiries. Typically, FM helpdesks face challenges like high call volumes, the need for 24/7 support, and the complexity of managing diverse facilities. Your company will be able to see quicker response times, access to advanced technology, and specialised skills by outsourcing to a BPO.
Here are some more benefits you could see by outsourcing your FM Helpdesk;
- You could save money whilst boosting your efficiency
By partnering with a specialised BPO provider, you can leverage their existing resources, saving you the cost of having to significantly invest in infrastructure, technology, and personnel. With System Integration, you can integrate our bespoke systems with your existing software.
Managing your own in-house FM requires hiring, training, and maintaining a full-time staff, which can be expensive. BPOs allow for reactive work, meaning you will only pay for the services and time you use instead of a full-time wage. - You get access to the best expertise
BPO firms invest heavily in training and developing their staff. The helpdesk agents and support staff are well-versed in the latest technologies, troubleshooting techniques, and customer service protocols.
That is why it is beneficial to find a BPO that specialises in facility management so they can bring in-depth knowledge of best practices, industry standards and regulatory requirements so your FM helpdesk can operate at peak efficiency and compliance. - You can scale your business easily
Your business can often face fluctuating demands due to seasonal changes and market trends. Having a BPO allows you to scale your operations up and down whenever you need. If you need that extra help during peak periods like the winter months, you can increase your support levels without compromising on your customer service. - You get to focus on core activities
Focus on the core activities that will drive growth and innovation so you can focus on strategic initiatives that will improve your efficiency. With better resource allocation you can make better decisions, and strengthen your relationship with customers to ultimately streamline your operations. - You can streamline processes and boost your performance
BPOs specialise in optimising your workflows through advanced systems and technology to manage your help desk operations efficiently ensuring your tasks are handled quickly and accurately.
At Lemon Contact Centre, we can give you all of these benefits and more. Contact us today to find out more about our services and how we can streamline the performance for your business to help you grow.
