Being stuck in a lift must be everyone’s nightmare. As a building owner, a facility management company or a lift service provider, you must ensure lifts are operating smoothly and safely. In a world where efficiency and reliability are paramount, Lemon Contact Centre can offer you a range of specialised services that can enhance your business operations and improve your customer satisfaction.
Introducing Lemon Contact Centre
At Lemon Contact Centre, we are a leading provider of Business Process Outsourcing (BPO) services, with a specialism in the lift industry. With years of experience and a team of dedicated professionals, we understand the nature of your lift operations. Our bronze, silver, gold and platinum services can be tailored to meet the needs of your business. You can focus on what really matters, whilst we ensure your customers receive the best service and dispatch engineers efficiently.
We Can Give You Unparalleled Support 24/7, 365 Days a Year with Our Manned Contact Centre
Every service package we offer, a 24/7, 365 days a year manned contact centre is at the heart of our services. A lift emergency can unfortunately happen at any time, and delays in response can have serious consequences. Thanks to our round-the-clock services, we make sure that a highly professional and experienced team member is always available to respond to these calls. Giving you immediate assistance, whenever you need it.
Our 24/7 availability helps building owners and FM companies like you make sure that lifts are operational, engineers utilise their time effectively and users are safe at all times. With Lemon Contact Centre, you can have peace of mind knowing that your lifts are in capable hands, day or night, any time of the week, every week of the year.
We Give Immediate Responses to Lift Emergencies
No one wants to be trapped in a lift, especially for a long period of time. Thankfully, our contact centre is equipped to handle this type of emergency with the utmost urgency. As soon as a call is received, our trained operatives can assess the situation and take immediate action. Keeping everyone involved safe and secure.
Our team is trained in calming and reassuring individuals in distress whilst providing clear instructions, and coordinating with engineers to ensure efficient dispatch and robust escalation. This quick and efficient response time, not only safeguards the well-being of those trapped, but helps keep your reputation intact.
We Have Efficient Engineer Dispatch and Escalation Processes
In the event of a lift malfunction, timely intervention by qualified engineers is essential. At Lemon Contact Centre, we have developed an efficient engineer dispatch system so the right people can be notified and dispatched, without delay. Our escalation process means that any issue is brought to the attention of the engineers on duty and they are addressed promptly.
Our systematic approach can reduce downtime and minimise the impact on building operations. That is why, by partnering with Lemon Contact Centre, you can be confident that your lift maintenance is being dealt with efficiently and quickly. Only disturbing your engineers when absolutely necessary!
We Have Dedicated and Experienced Customer Service Operatives
The quality of our customer service is a reflection of your brand, something that we at Lemon Contact Centre take seriously. Our operatives are not just call handlers; they are highly trained professionals with customer service experience within the lift industry. They are able to understand the technicalities of lift operations and the importance of clear and accurate communication.
Whether it is a routine enquiry or an emergency call, our team is committed to delivering exceptional service with every interaction. Leaving your customers feeling valued and supported.
We Provide Job Allocation Management for Non-Urgent Calls
Not all calls need immediate attention so it is essential to manage these efficiently to avoid overloading your resources. Lemon Contact Centre provides job allocation management services for non-urgent calls. That is why you can be sure they are logged, prioritised, and dealt with appropriately.
Lemon Contact Centre is committed to helping lift industry professionals, building owners, and facility management companies with our specialised services. Whether you need round-the-clock support, efficient emergency response, or effective job allocation management, Lemon is here to assist you.
Contact Us today and let us take care of your contact centre needs so you can focus on what you do best.
