Christmas is the busiest time for many industries and most businesses face the challenge of maintaining the best customer service support during their non-standard trading hours. That is why, at Lemon Contact Centre, we can take care of your customer support during the festive period. Whether you are in facilities maintenance, healthcare, hospitality, or retail, we can make sure your loyal customers will receive excellent service, no matter what time of year.
At Lemon, we offer out of hours support so we can give you the peace of mind you deserve and allow you to focus on what matters during the busiest time of the year. But, how can out of hours support really benefit your business this Christmas?
We Keep Your Business Running Smoothly
So you can spend time where your business needs it most. The festive season brings in that huge surge in customer interactions and inquiries, especially if you're in the facilities maintenance, lift or medical equipment sectors. Your clients and customers need the assurance they are still valued and their concerns are being handled promptly, even outside of your regular business hours.
We Will Seamlessly Integrate with Your Business Operations
Our out-of-hours service integrates smoothly with your existing processes so that we can provide continuity for your clients without disruption. Whether you’re a lift firm responding to breakdowns or a housing association dealing with maintenance issues, our operators are trained to handle your specific needs. We can respond to all enquiries, no matter what channel, and log incoming jobs on your systems and portals, ensuring the continuity of process and service is maintained.
We Give Professional, Empathetic Support to Every Client
In industries like funeral services and absence management, your clients expect professionalism and discretion, especially when they reach out after hours. Our team is trained to handle sensitive issues with empathy and confidentiality, ensuring that clients receive the high-quality service they expect, no matter the time. Whether it’s an urgent removal or reporting of an absence, at Lemon Contact Centre, our team is there to provide the empathetic support your clients need, even when your office is closed.
You Will Never Miss A Customer During The Holidays
The festive season brings its own challenges, with many businesses juggling closures and annual leave with high volumes of inquiries and support calls. That’s where our 24/7 daytime and out-of-hours support comes in.
24/7 Availability for Your Customers
During the festive season, your customers require the same excellent service they receive the rest of the year. With Lemon’s round-the-clock support, your business will remain accessible at all times, and you can be assured that your customers are well taken care of.
Our team will handle customer inquiries, process job allocation and provide detailed information even when your regular team aren’t available. Whether your business is closed or you are inundated with inquiries, we’ve got you covered.
You Can Show Better Customer Satisfaction and Loyalty
Offering out-of-hours support shows your customers that you’re committed to meeting their needs whenever they need it. Whether it’s helping with urgent inquiries late at night or confirming availability after hours, the convenience of being able to reach your business any time of day or night creates a positive experience for your clients.
We Also Provide Compassionate Care Around the Clock
Healthcare never takes a break, especially during the festive season. Patients may need urgent advice, emergency bookings, or follow-up care at any hour. Whatever your healthcare business requirements are, Lemon’s out-of-hours support ensures your patients receive the care and attention they deserve—no matter the time of day.
We also have services that support the funeral care industry too and we handle all our calls with compassion and care, particularly during the Christmas period which can be an emotional time for families.
Efficient Triage and Call Management
Not every healthcare and funeral care inquiry requires immediate attention, but knowing how to triage calls efficiently is crucial. Our team can prioritise urgent cases, book appointments, or refer patients and families to the appropriate professional, ensuring that critical calls are handled promptly while non-urgent matters are scheduled for follow-up.
The holiday season is a time for businesses to shine, but it also comes with its own set of challenges, especially when it comes to providing customer service around the clock.
From Call Answering to Web Messaging, choosing Lemon for your festive out-of-hours support means you’re partnering with a team that understands the importance of keeping your business running smoothly, no matter the time.
Don’t let the pressure of providing 24/7 support over the festive season distract you from the important things—like growing your business or allowing your team to enjoy time with their families. With Lemon handling your out-of-hours customer service, you can rest easy knowing that your customers are well taken care of, even when you’re off the clock.
Contact Us today to discover how our out-of-hours support can help your business thrive this festive season.
