Real People, Real Conversations
At Lemon, we bring customer support to life, creating contact centre solutions that solve today’s challenges ready for tomorrow’s journey.
Innovative Software Solutions & Robust Escalation Processes
Use our custom Diagnostic Tools & Knowledgebase for increased first-call resolution rates, whilst our system integration and robust escalation processes ensure call outs are promptly escalated to on-call operatives by our experienced customer service team. Entrust us with your end to end call handling and omnichannel interactions, freeing your skilled personnel to focus where they’re needed most.
Ensuring the Best Customer Experience
From day one, a dedicated account manager will guide you through onboarding, serving as your primary contact and providing clear communication and support throughout your journey with Lemon, whilst our robust quality management process and detailed reporting ensure you consistently meet your customers' SLAs, positioning you to secure valuable contracts with confidence, knowing that our service operates seamlessly 24/7.
Additionally, all interactions are recorded and readily available for review, ensuring full transparency and fostering a true partnership that is hard to match.
Streamlined System Integration
Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.
- ESM
- Liftdata
- Ami
- Insight
- Mi-Case
- Webfleet
- Epix systems
- mpro5
- IFS
- simPRO
- Responsetap
- Joblogic
- Union Street
- Strategic Imperatives
- TCES Connections
- QFM
A Trusted Partner
We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.
We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.
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