Real People, Real Conversations

At Lemon, we bring customer support to life, creating contact centre solutions that solve today’s challenges ready for tomorrow’s journey.

ABT9723s

Innovative Software Solutions & Robust Escalation Processes

Use our custom Diagnostic Tools & Knowledgebase for increased first-call resolution rates, whilst our system integration and robust escalation processes ensure call outs are promptly escalated to on-call operatives by our experienced customer service team. Entrust us with your end to end call handling and omnichannel interactions, freeing your skilled personnel to focus where they’re needed most.

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A fresh, dynamic approach to call management. We’re here to help your business with our bespoke contact centre solutions

Ensuring the Best Customer Experience

From day one, a dedicated account manager will guide you through onboarding, serving as your primary contact and providing clear communication and support throughout your journey with Lemon, whilst our robust quality management process and detailed reporting ensure you consistently meet your customers' SLAs, positioning you to secure valuable contracts with confidence, knowing that our service operates seamlessly 24/7.

Additionally, all interactions are recorded and readily available for review, ensuring full transparency and fostering a true partnership that is hard to match.

Streamlined System Integration

Optimise your operations and save on costs with our seamless integration into third-party systems and portals, enhancing efficiency across the board.

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  • ESM
  • Liftdata
  • Ami
  • Insight
  • Mi-Case
  • Webfleet
  • Epix systems
  • mpro5
  • IFS
  • simPRO
  • Responsetap
  • Joblogic
  • Union Street
  • Strategic Imperatives
  • TCES Connections
  • QFM

A Trusted Partner

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We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

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Lemon are an ultra-professional team. I’m very impressed with the standards at Lemon’ Operations Director at a leading FM company
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